Denttio intraoral camera ("Opti" or Opti plus “) products come with a one-year limited warranty that includes technical support. Any deviation from this statement will only apply by a prior negotiated written agreement. The information below is a description of Denttio's Intraoral Camera Standard Warranty for systems sold in the United States. NOTE: This information applies to the United States only, unless specifically stated otherwise.
These terms and conditions are subject to change without prior written notice at any time, in DENTTIO's sole discretion.
One-Year Intraoral Camera Standard Warranty (United States Only)
Denttio Co., Inc. ("DENTTIO") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. This Intraoral Camera Standard Warranty covers defects in materials and workmanship in Denttio products. The warranty term is one year beginning on the date of invoice, as further described below. This Intraoral Camera Standard Warranty extends only to the original Customer and is not transferable to anyone else.
This warranty does not cover Software (please refer to "Software License and Limited Warranty" for its warranty), including the operating system and software added to the hardware products through factory-integration system, and 3rd-party software, or the reloading of software; damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by DENTTIO, usage not in accordance with product instructions, failure to perform required preventative maintenance, and problems caused by use of parts and components not supplied by DENTTIO; and products for which DENTTIO has not received payment, unless agreed otherwise. Non-DENTTIO-branded hardware are covered by its own manufacturer's warranty.
DENTTIO will repair or replace products returned to DENTTIO facility during the warranty period. To request warranty service, you must call DENTTIO within the warranty period. Refer to the chapter titled "Troubleshooting" in your system's user's manual to find the appropriate telephone number for obtaining customer assistance. To obtain warranty service you must: (a) obtain a return materials authorization number (RMA#) from DENTTIO, and (b) deliver the Product, in accordance with the instructions provided by DENTTIO, along with proof of purchase in the form of a copy of the bill of sale including the Product's serial number, contact information, RMA#, and detailed description of the defect, in either its original package or packaging providing the Product with a degree of protection equivalent to that of the original packaging to DENTTIO. You are fully responsible for the shipping costs to both send and receive repaired products and insuring the shipment or accept the risk of loss or damage during shipment. DENTTIO is not responsible or liable for any loss or damage to the Product during transportation. Be sure to remove or disconnect all parts, cables, cord, options, holders and attachments prior to delivering the Product. You must ship the products back to DENTTIO in their original or equivalent packaging and prepay shipping charges. DENTTIO will ship the repaired or replacement products to you if you use an address in the United States.
DENTTIO owns all parts removed from repaired products. DENTTIO uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If DENTTIO repairs or replaces a product, its warranty term is not extended.
DENTTIO shall not be liable under this Intraoral Camera Standard Warranty if DENTTIO (a) cannot reproduce the alleged defect in its testing and examination of the Product or (b) discovers that the Product is excluded from coverage under this Intraoral Camera Standard Warranty for any reason.
DENTTIO warrants the workmanship of its products for a period of one year beginning on the date of invoice. The intraoral camera is a high quality but sensitive device and must be treated with care and reasonable caution. Do not attempt to repair or service this product yourself, as removing protective covers may expose hazard. Do not expose the intraoral to rain or moisture as it could increase the risk of fire or electric shock. Do not use the handpiece without a disposable protective sheath. Only operate Product up to a maximum temperature range of 40 C. Do not look directly into handpiece lens when light is turned on. Avoid running electronic equipment within the same area as Product. The operation of multiple electronic units could cause electromagnetic or other types of interference and damage one, or all units. Refrain from handling or touching both the BNC In and Out ports at the back of Product simultaneously as this may cause electric shock. Do not touch your patients when handling any of the BNC ports. The handpiece must never be bitten down upon or handled improperly such as dropped. The warranty shall be null and void if the problems occur as a result of self-servicing or outside repair by a non-DENTTIO service technician, or there is evidence that the intraoral camera was subjected to rough handling or improper use. Warranty is null and void if the Product is used for purposes other than its intended use.
Extended warranties for years two through five may be available from DENTTIO. Products delivered for warranty service under an extended warranty must be accompanied with proof that the Product was purchased with an extended warranty or extended warranty was purchased before its original warranty expiration date. Extended warranty information must be on record at DENTTIO (serial number of product under warranty and Customer) or extended warranty service will not be honored. Extended warranties are only extended to original Customer and are not transferable to anyone else. Coverage under extended warranties is the same, and is subject to the same restrictions and conditions, as the original 12-month warranty coverage. DENTTIO may not send warranty expiration notices; it is Customer's responsibility and option to contact DENTTIO and to purchase extended warranties.