(855) 336-8846 Ext 101 AnyDesk

Total Digital Solution Provider from Front to Operatory.

Intraoral Camera Standard Warranty

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES.

Denttio intraoral camera ("Opti" or Opti plus “) products come with a one-year limited warranty that includes technical support. Any deviation from this statement will only apply by a prior negotiated written agreement. The information below is a description of Denttio's Intraoral Camera Standard Warranty for systems sold in the United States. NOTE: This information applies to the United States only, unless specifically stated otherwise.

These terms and conditions are subject to change without prior written notice at any time, in DENTTIO's sole discretion.

One-Year Intraoral Camera Standard Warranty (United States Only)

Denttio Co., Inc. ("DENTTIO") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. This Intraoral Camera Standard Warranty covers defects in materials and workmanship in Denttio products. The warranty term is one year beginning on the date of invoice, as further described below. This Intraoral Camera Standard Warranty extends only to the original Customer and is not transferable to anyone else.

This warranty does not cover Software (please refer to "Software License and Limited Warranty" for its warranty), including the operating system and software added to the hardware products through factory-integration system, and 3rd-party software, or the reloading of software; damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by DENTTIO, usage not in accordance with product instructions, failure to perform required preventative maintenance, and problems caused by use of parts and components not supplied by DENTTIO; and products for which DENTTIO has not received payment, unless agreed otherwise. Non-DENTTIO-branded hardware are covered by its own manufacturer's warranty.

DENTTIO will repair or replace products returned to DENTTIO facility during the warranty period. To request warranty service, you must call DENTTIO within the warranty period. Refer to the chapter titled "Troubleshooting" in your system's user's manual to find the appropriate telephone number for obtaining customer assistance. To obtain warranty service you must: (a) obtain a return materials authorization number (RMA#) from DENTTIO, and (b) deliver the Product, in accordance with the instructions provided by DENTTIO, along with proof of purchase in the form of a copy of the bill of sale including the Product's serial number, contact information, RMA#, and detailed description of the defect, in either its original package or packaging providing the Product with a degree of protection equivalent to that of the original packaging to DENTTIO. You are fully responsible for the shipping costs to both send and receive repaired products and insuring the shipment or accept the risk of loss or damage during shipment. DENTTIO is not responsible or liable for any loss or damage to the Product during transportation. Be sure to remove or disconnect all parts, cables, cord, options, holders and attachments prior to delivering the Product. You must ship the products back to DENTTIO in their original or equivalent packaging and prepay shipping charges. DENTTIO will ship the repaired or replacement products to you if you use an address in the United States.

DENTTIO owns all parts removed from repaired products. DENTTIO uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If DENTTIO repairs or replaces a product, its warranty term is not extended.

DENTTIO shall not be liable under this Intraoral Camera Standard Warranty if DENTTIO (a) cannot reproduce the alleged defect in its testing and examination of the Product or (b) discovers that the Product is excluded from coverage under this Intraoral Camera Standard Warranty for any reason.

DENTTIO warrants the workmanship of its products for a period of one year beginning on the date of invoice. The intraoral camera is a high quality but sensitive device and must be treated with care and reasonable caution. Do not attempt to repair or service this product yourself, as removing protective covers may expose hazard. Do not expose the intraoral to rain or moisture as it could increase the risk of fire or electric shock. Do not use the handpiece without a disposable protective sheath. Only operate Product up to a maximum temperature range of 40 C. Do not look directly into handpiece lens when light is turned on. Avoid running electronic equipment within the same area as Product. The operation of multiple electronic units could cause electromagnetic or other types of interference and damage one, or all units. Refrain from handling or touching both the BNC In and Out ports at the back of Product simultaneously as this may cause electric shock. Do not touch your patients when handling any of the BNC ports. The handpiece must never be bitten down upon or handled improperly such as dropped. The warranty shall be null and void if the problems occur as a result of self-servicing or outside repair by a non-DENTTIO service technician, or there is evidence that the intraoral camera was subjected to rough handling or improper use. Warranty is null and void if the Product is used for purposes other than its intended use.

Extended warranties for years two through five may be available from DENTTIO. Products delivered for warranty service under an extended warranty must be accompanied with proof that the Product was purchased with an extended warranty or extended warranty was purchased before its original warranty expiration date. Extended warranty information must be on record at DENTTIO (serial number of product under warranty and Customer) or extended warranty service will not be honored. Extended warranties are only extended to original Customer and are not transferable to anyone else. Coverage under extended warranties is the same, and is subject to the same restrictions and conditions, as the original 12-month warranty coverage. DENTTIO may not send warranty expiration notices; it is Customer's responsibility and option to contact DENTTIO and to purchase extended warranties.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOUMAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DENTTIO'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIRAND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESSAND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

DENTTIO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. TO THE FULL EXTENT ALLOWED BY LAW, DENTTIO ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, LOSS OF USE OF PRODUCT, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR EXCHANGE/CREDIT FOR THE PURCHASE PRICE PAID FOR THE PRODUCT BY CUSTOMER, AT DENTTIO'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

This Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles. The Federal and State Courts resident in Los Angeles, California shall have exclusive jurisdiction to adjudicate any dispute arising under or out of this Intraoral Camera Standard Warranty.