(855) 336-8846 Ext 101 AnyDesk

Total Digital Solution Provider from Front to Operatory.

Subscription Policy

The Subscription Provisions applies to subscription services provided by Denttiothatthe service indicated herein may not be subcontracted, assigned, subrogated or transferred without written consent from Denttio.

Termination: Customer may terminate this Agreement by giving written notice to Denttio at least 30 days prior to the expiration of the term. Absence of such notice will automatically continue service in annual term basis with the same terms and conditions of the agreement as listed herein. Denttiowill impose a 5% penalty on the late payments and may terminate the service, at its discretion, in the event of Customer’s non-payments.

Data Access: Customer authorizes Denttioto remotelyaccess the server via internet. Also, Customer grants Denttio the full read and write access to Customer’s Practice Management Software. The data access shall allow Denttio to write data such as appointment confirmations to Customer’s Practice Management Software. In the event of Customer terminates the service, Denttio will hold the Customer’s data available upto7 days from the termination for Customer to download it for their keeps. After this date, Denttio will dispose the data and will NOT be held liable further.

Security: Denttio will use commercially reasonable efforts to operate and maintain its websites and systems and to ensure the security, confidentiality and integrity of all text, data, and other information provided by Customer. Customer bears full risk of loss or damage to all User Content. Denttio Appointment Reminder Services and systems are not an archive for any User Content.

Service Fees: The Service Fee may increase without notice due to the increase in fees by the Service Provider.

Limited Liability: Denttio shall not be responsible for failures to provide service for following reasons:

a)Any damages due to act of God. b) Problem caused by resources on the customer network that interfere with the service. c) Changes made to the customer network not notified to Denttio. d) Loss of internet connectivity to the customer site for any reason. e) Service failures that result from any actions or inactions of the customer contrary to IT Service’s recommendations. f) The customer understands that Denttio service doesn’t include virus/malware protection services and would NOT be held liable.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of California. The venue will in the Los Angeles County, CA

Warranty: Denttio warrants that the work will be performed to the best of its ability and in accordance with reasonable and customary practices prevailing at the time for its business: a) As long as the monthly fees are current. b) THE SERVICE FROM OR THROUGH THIS TRANSACTION ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION HEREIN MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. Denttio ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE SERVICE.

The upgrades (New Features and Functions), updates (Extension of the Software), training, and/or on-site service are not a part of the Telephone Technical Support and it must be purchased separately. The Telephone Technical Support is available from 9:00 a.m. to 5:00 p.m. PST., Monday through Friday. For detail information on Services and Technical Support, contact technical support agent by calling (855) 336-8846 Ext. 101 or by email at info@Denttio.com

Online Form Service
Customer is informed and understands that the forms provided by Denttio should be reviewed by their legal councils before its use.

Appointment Reminder Service
Customer is informed and understands that the Customer and its patients are required by law to sign a contract agreeing to protect the confidentially of patients personal health information (PHI). It is Customer’s responsibility to execute such consent forms between the patients and Customer before its texting/reminding service begins.

Cloud Backup Service
The Cloud Backup Service covers backing up and monitoring the database, files, and imagesin the designated server.

Backup: 1. The contents of data being backed up are limited to the following: a) DenttioSoftware Patient Data Folders.b) Denttio Software Imaging Folders. (Excludes any 3D images due to size and time required to backup) 2. The backup service preparation may take up to 30 days depending on each client’s circumstances.

Restoring: In the event of a catastrophe where the customer loses entire data, fees for the “Restore/ Recovery Service” will be $500, which would restore the system with the most recent valid, usable data. The restoration doesn’t guarantee 100% data recovery, but to the extent of most recoverable, valid data.

Extended Hardware Warranty Policy:
The Extended Hardware Warranty covers defects in materials and workmanship on Denttio Sold Products. The warranty term is indicated on the Purchase Agreement and as available/described in the Denttio Website. The Extended Hardware Warranty extends only to the original Customer and is not transferable to anyone else. This warranty does not cover Software (please refer to “Extended Software Tech Support Policy” for its support details), including the operating system and software-added-to-the-hardware products through factory-integration system, and 3rd-party software/hardware (such as printers, computers and monitors, network equipment, cables, etc.).

Denttio owns all parts removed from repaired products. Denttio uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Denttio repairs or replaces a product, the warranty term is not extended. Returned product may be disassembled during failure analysis. Customer consents Denttio to proceed and to disassemble the product if necessary to identify the state of the damage. However, if Denttio learns that the product cannot be repaired after the product is disassembled, the product may be returned disassembled. For any sensors over 24 months or older from the date of purchase, if the sensor is determined not repairable and needs to be replaced, there is a replacement cost of $1,500 for replacing the malfunctioning sensor and the new Extended Warranty Period commences a term of 24 months from the date of the replacement of the sensor.

IMPORTANT: Serial Number on the Product MUST be clearly visible. This warranty does not cover if Denttio cannot reproduce the alleged defect in its testing and examination of the product.Customer must obtain the Return Material Authorization (RMA) number In order to receive this service.

Telephone Technical Support
The Technician will provide problems solving, trouble shooting service and diagnose the problem to determine if there has been a hardware failure. If a part has failed, the technician will assist you with next steps. Separate fees would be applied for parts and/or labor for inspection and/or repair. The Telephone Technical Supportincludes live person phone service, on-line remote access service and downloading/uploading of files through internet access.